Shop With Confidence:
At Fish Collection, we strive to sell only the highest quality corals to our customers. Each coral we ship inspected for flaws before shipment, and is packed with care in an insulated foam box. In the rare event that your coral arrives dead, you are backed by our hassle-free guarantee.
We Guarantee that all corals arrive healthy for up to 2 Hours after delivery. In order to claim Dead on Arrival, you must contact us by email at email@example.com with a clear photo of the deceased animal. We do not issue refunds for Dead on Arrival, store credit or replacement only.
Guidelines for Our Policy:
- Email us with a clear picture of the deceased specimen within 2 Hours of delivery time posted by FedEx.
- DO NOT remove the coral from the plug for or guarantee is void.
- DO NOT discard or ship the specimen back without Fish Collection authorization, doing so will void the guarantee.
- DO NOT refuse the shipment if box is leaking or appears damaged or guarantee is void.
- Guarantee applies to online orders only.
- Any order cancellations will be credited for 1 year or refunded with a 20% restocking fee.
- Packs & discounted corals get either replacements or credit for amount paid, not items original price.